MY ACCOUNT |
| Q: | Do I need to set up an account to place an order? |
| A: | Yes, you do need to set up an account before you place an order as we will need your information, shipping address, etc in order to process the order.
But you can do this after you shop and reach Check Out. Or you can do it before you start to shop. Just click on Log In and it will provide you with the steps you need to take. Once you create your account, you will be able to
place your orders anytime on www.adirondackdirect.com just by logging in with your User ID and Password. This will eliminate re-typing your name and address during the ordering process. |
| Q: | How do I set up My Account? |
| A: | It is easy. Just click on Log In. As a new customer, look for the information on New To www.adirondackdirect.com and follow the steps. |
| Q: | How do I change my Contact and Shipping information? |
| A: | It is easy. Just click on My Account (be sure you have logged in). Look for the steps to enter your changes and then click Submit. |
| Q: | How do I change my E-Mail address? |
| A: | Just click on My Account (be sure you are logged in). Look for the steps to change your e-mail address, then click on Submit. |
| Q: | How do I change my Billing address? |
| A: | For changes in your billing address, you need to send us hardcopy documentation granting permission to change it. This process is in place for your security and and protection. You will need to provide adirondackdirect with a letter on your company letterhead that provides us with your account information and former address. Please mail your letter to:
adirondackdirect
Credit Department
3040 48th Avenue
Long Island City, NY 11101
Or fax it to: adirondackdirect at: 800 477 1330. Please note that we cannot change your billing information on our website. |
| Q: | How can I check the status of my order? |
| A: | To track the status of your order, it is best to talk directly to one of our Sales Representatives. Please call: 800 221 2444 during our office hours (EST):
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 10:00 a.m. to 3:00 p.m. |
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CATALOGS |
| Q: | Are your catalogs free? |
| A: | Yes, our catalogs are free and we will be happy to mail one or more to you. Please click on Catalogs, review which ones you want, fill in the necessary information and click on Submit. |
| Q: | How do I order a printed version of your catalogs? |
| A: | It is easy. Just click on Catalogs, review which ones you want, fill in the necessary information and click Submit. |
| Q: | Do you have CD versions of your catalogs? |
| A: | Yes, we do have CD versions of our adirondackdirect catalogs. |
| Q: | Can I shop online using the catalog? |
| A: | Yes, you can shop online with the digital version of our catalog. Go to our Homepage and click on the visual of our catalog. That will initiate the process of shopping our digital catalog. |
| Q: | How often do you publish catalogs? |
| A: | We publish our catalogs several times a year. |
| Q: | Are all the products in your printed catalogs available on the web for purchase? |
| A: | Yes, all of the products in our printed catalogs are available on the web. And it is good to note that our latest products (not yet shown in our catalogs) are also on our website. |
| Q: | Are the product numbers in your printed catalogs the same as the numbers you use for the same items on the web? |
| A: | Yes, the product #’s in our catalogs are the same ones we use on our website for the same products. |
| Q: | Why would a price for something on the web be different than the same item in the catalog? |
| A: | This may happen but rarely. If it does occur, it means there may have been a price change (please note that we reserve the right to change prices as necessary) or there may have been an error or there may be a special promotion. Please feel free to discuss this with one of our Sales Representatives. Just call: 800 221 2444. |
| Q: | Why do I get multiple copies of the same catalogs? |
| A: | The reason you may get multiple copies of the same catalog is because
your name and/or company name is in our database more than once. If that is the case and you want to correct this situation, please click here to send us an e-mail info@adirondackdirect.com stating the problem and requesting a change. Please note that we will need your Customer # which is highlighted in a box on the back page of your catalog. Also, please note that it can take up to 2 months to get your name removed from our list. |
| Q: | How do I remove my name from the catalog mailing list? |
| A: | To remove your name from our mailing list, please go to Catalogs, fill in the
information for removing your name, and then click on Submit. Or you can go to My Account (if you have an internet account with us) and look for Change My Preferences. |
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CUSTOMER SUPPORT |
| Q: | What are the hours for Customer Service and how do I contact someone there? |
| A: | The hours for Customer Support (Eastern Time) are:
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 10:00 a.m. to 3:00 p.m.
Please call: 1-800-243-4392 |
| Q: | Do you have any retail stores or sales offices? |
| A: | No we don’t have any retail stores as we sell primarily via our catalogs and our www.adirondackdirect.com website. However, we do have a showroom at our corporate offices and you can visit there. Please call one of our Sales Representatives to set up a visit: 800 221 2444. |
| Q: | How do I contact adirondackdirect via “snail mail”? |
| A: | Our mailing address is:
adirondackdirect
3040 48th Avenue
Long Island City, NY 11101 |
| Q: | Is there someone who can help me with design/layout of the space I am trying to fill? |
| A: | Yes, our Sales Representatives are very qualified to help you with any design/layout issues you may have. Please call Customer Service: 800 221 2444. Depending on how difficult your design needs are, you may want to consult with our Contract Furniture Solutions Sales Representatives who are experts in solving all sorts of furniture design challenges as well as helping with custom design furniture. Please call: 800 221 2444 and ask for the Operator to connect you. |
| Q: | How do I contact someone at adirondackdirect via e-mail and how long will it take someone to respond to me? |
| A: | If you wish to contact someone at adirondackdirect via e-mail you should send your note to: info@adirondackdirect.com It will take 24 hours before someone gets back to you. Please note you can always call our Sales Representatives directly: 800 221 2444. |
| Q: | How do I contact someone at adirondackdirect after I receive a shipment and there is a problem? |
| A: | If you have a problem after a shipment has arrived, please call our Customer Service Department: 800 221 2444 |
| Q: | Do you have a GSA contract? |
| A: | We do not have our own GSA contract but most of our suppliers do. Please call us and ask for our governmental specialist who can work with you. |
| Q: | Do you have Small Business Administration registrations? |
| A: | Yes, we do have Small Business Administration registrations. Please note that their logo is posted on our Homepage. |
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PLACING AN ORDER |
| Q: | Who can order from www.adirondackdirect.com? Businesses or individuals? |
| A: | Anyone can order from www.adirondackdirect.com. We work with all types of
buyers from various businesses and organizations as well as with private individuals who need to furnish offices, playrooms, storage rooms, etc |
| Q: | How do you order if you do not live in the U.S.? |
| A: | If you do not live in the U.S. or Canada, first you need to do is to call us directly (718 204 4555) so that we can set up an account for you. After that, you will be prepared to shop anytime you wish. |
| Q: | What credit cards does www.adirondackdirect.com accept? |
| A: | We accept the following credit cards: Visa, MasterCard, American Express and Discover. |
| Q: | Does www.adirondackdirect.com accept procurement cards and/or debit cards? |
| A: | Yes, we accept both procurement cards and debit cards which are associated with major credit card companies. |
| Q: | Do you store my credit card information? |
| A: | No, we don’t store your credit card information for security purposes. You will need to provide it each time you place an order. |
| Q: | Can I purchase on Open/Net 30 terms? |
| A: | Yes, you may apply for an Open Account. All you have to do is to fill out an
application form (you can print it off our website), sign it, and then send it back to us via fax or mail (the information on where to return it is on the form). Once you do that, you will receive an e-mail confirmation from us and, within a week, one of our Sales Representatives will phone you directly. If you are interested in applying now, please click here: Open Account |
| Q: | Are there any special financing options? |
| A: | Yes, besides offering Open Accounts, we do provide options to Lease and Lease to Purchase. If you are interested in one of those, please click here to get more information: Lease Options. Also if there are some special terms you are thinking of and have not seen them here, please feel free to call one of our Sales Representatives and discuss it with them: 800 221 2444 |
| Q: | What is your return, exchange, cancellation policy? |
| A: | Returns, exchanges and cancellations must be authorized in advance and are subject
to freight, storage and restocking charges. No returned merchandise will be accepted without a Return Authorization Number issued by adirondackdirect Custom orders cannot be cancelled or returned. |
| Q: | Who pays the shipping expense for returns? |
| A: | The buyer/customer pays the shipping expense for returns. |
| Q: | What is the correct way to enter the model #’s when I am shopping? |
| A: | It is very easy. Just enter the model #’s exactly as you see them on the web or in the
catalog. Our model #’s are composed of letters and numbers. You need to enter the letters (can be upper or lower case) followed by the numbers. |
| Q: | How do I check on an order I recently placed? |
| A: | The best way to check on an order that you placed is to call one of our Customer
Service Representatives: 800 221 2444. Please be sure you have the Order # with you. |
| Q: | How do I know if the products I am ordering are in stock? |
| A: | When you are shopping, you will see that some products are specifically marked “in stock”. That is the best way to tell. However, given the large volume of shopping on the web in any one day, we cannot always be sure that at the minute you are ordering that the product is still available “in stock”. If you have any questions about it, you should talk to a Sales Representative (800 221 2444). Many
of our products are available to ship quickly, but even then you should plan for 2 to 3 weeks to process the order, pack and ship. If the product is not “in stock”, then you should plan for 4 to 6 weeks, on average, to receive your merchandise. Custom orders will take longer. |
| Q: | What are some of the key things I should think about when I am ordering furniture? |
| A: | There are a number of things you should think about when you order furniture, but the most important concern is the delivery. People need to think about how the furniture can be delivered to their office/space/building before making an order. Here are the key things to review:
- What is the size of the door(s) that the furniture will go through? (minimum width necessary is 30”)
- Will it have to go on an elevator? What is the size of the elevator?
- Do you have any staircases that the furniture will have to pass through?
- Are they narrow or steep?
|
| Q: | How do I start ordering now? |
| A: | If you are ready to shop now, it is easy. One way you can start is to click on an Organization or a Category that you are interested in (just look to the left side of this page) or a Room or a Manufacturer (look at the top heading). You can then see all the products/details and choose what you want to put it in your shopping cart. Another way is to enter a Product Name or a Model # in the Search box at the top right of the page and click on Go. |
| Q: | How do I change the quantity after I have started ordering? |
| A: | If you want to change the quantity, you just need to click in the quantity box
in your shopping cart. Then you need to type in the new quantity you want and click on the Update Cart button. Also when you are in the Checking Out process at the end of your shopping, you will have another chance, before finalizing your buy, to change quantities. |
| Q: | How do I remove an item from my shopping cart? |
| A: | Click on the item under the title that says “Remove From Cart” or you can change the Quantity to zero and click on Update Cart button. |
| Q: | How will I know that my order has been processed? |
| A: | Once you finalize and submit your order, you will automatically get an e-mail confirmation from us, letting you know that your order is being processed. Once your order has been processed, you will get a second e-mail, within a week or less, confirming shipping details and the expected delivery date. |
| Q: | How does www.adirondackdirect.com Guaranteed Lowest Prices work? |
| A: | If within 30 days of purchase, you find an identical product nationally advertised
for less by one of our competitors, we will refund you 110% of the difference (competitor price minus 10% of the difference between adirondackdirect and competitor price). Please feel free to contact us. Also please have a copy of the competitor’s specific price ad which you can fax or mail to us. |
| Q: | How should I identify my order after I have placed it? |
| A: | On the Check Out page, you will see: Project Name and Purchase Order #. Please identify it by the Purchase Order #. |
| Q: | Are volume discounts available on large buys? |
| A: | Yes, merchandise orders over $5000.00 may be eligible for volume discounts. Please contact a customer representative for details: 800 221 2444 |
| Q: | When I enter the model # of a piece that I am buying, do I have to use capital letters? |
| A: | No you don’t have to use capital letters even though we do in our model #’s. The computer program will recognize lower case letters. |
| Q: | Can I place an order now and have it shipped at a later date? |
| A: | Yes, you can but you need to realize that no order ships out on the day the order
is placed. If the item is “in stock”, it will take 2 to 3 weeks to process and ship the order. If the item is not “in stock”, it will take from 4 to 6 weeks before shipping the order. If the item is custom ordered, it will take longer. |
| Q: | When I enter my personal information and credit card number, how do I know that it is secure? |
| A: | We want you to have the same confidence shopping online as you do over the
phone. That is why we use data encryption to ensure that your online purchase information is safe with us. We use the industry standard SSL (Secure Sockets Layer) encryption. Please be sure to look at our site and notice the check-mark icon for VeriSign. This indicates that our site can secure your private information and that adirondackdirect has been verified as the owner or operator of the
website located at www.adirondackdirect.com |
| Q: | When will my credit card be charged? |
| A: | Your credit card will be charged on the day that your merchandise ships. |
| Q: | Will I need to pay sales tax on my purchase? |
| A: | If you live in New York or New Jersey, you will need to pay sales tax on your purchase. However, if you are an individual business owner or a business or organization that has a tax exemption ID number, we are happy to honor that. However, we must have a copy of that document on file. Please fax it to us at: 800 477 1300. |
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PRODUCT INFORMATION |
| Q: | What is the www.adirondackdirect.com Guaranteed Quality? |
| A: | Every product www.adirondackdirect.com sells is manufactured to the highest standards and is guaranteed for its useful life. Look for these guarantee symbols throughout our site:
10 years15 years20 yearsLifetime
If there is any defect in merchandise quality or workmanship, adirondackdirect will repair, replace or adjust, free of charge, products that have not met the above standards under normal use. |
| Q: | What if I want to order/match the same tables (chairs, etc.) that I ordered a while back? |
| A: | This is usually possible but you also must realize that, depending on how much time has passed, it may not be possible as manufacturers may change their designs and color swatches. But if you would like to try to match something, it is important to speak to one of our Sales Representatives (800 221 2444). When you do, it is necessary to have some sort of identification regarding the past order (Order #, Model # of chair…you can look underneath and see what information is there) in order to help us match the product for you. |
| Q: | How can I determine Colors and Finishes? |
| A: | It is quite easy. First of all you can check out all the colors and finishes for each product on our website. Click on Zoom in to see each color and finish up close. But you must also realize that it is extremely difficult to reproduce the colors exactly on the website. If you have interest in a certain item and need to review the real colors/finishes, you should “request color/finish samples” as noted on the website. Just follow the directions there by each product and click on Submit. The ones you request will be mailed to you. |
| Q: | Where are the products made? |
| A: | We buy from over 300 manufacturers and the majority of the products are manufactured in the U.S. |
| Q: | What types of materials are used to manufacture the products? |
| A: | The materials vary depending on the type of product you are buying. For example, if the product is made from wood, it can be constructed of various hardwoods like solid oak or mahogany or wood veneers. If it is made from steel, it can be constructed of heavy steel or light weight steel. Or there are pieces made from polyurethane or laminates. Please read the product descriptions when you are shopping. If you have any questions, you can always call a Sales Representative at: 800 222 2444. |
| Q: | Is it necessary to assemble products? |
| A: | Sometimes it is necessary to assemble products. You can check that on each product you intend to purchase as it will be clearly labeled on the individual product page and on the Check Out page. Usually we identify products that have to be assembled as K.D. (knock down). The reason for assembling products is that it helps reduce freight costs and also helps prevent damage during shipping. |
| Q: | Is there someone to help me assemble products? |
| A: | Many products are easy to assemble with simple tools and come with directions on how to do it. But, if you want help on assembling products, you can ask a Sales representative to help arrange this service for you. |
| Q: | Do products from www.adirondackdirect.com meet fire code standards? |
| A: | Yes, our products meet California Code 117-75 which is considered to be the national standard in the industry. Some organizations/buildings require Boston or California Code 133. Please check with our Customer Service Representatives if you have special needs (800 221 2444). |
| Q: | Is there some way to know how many chairs will fit comfortably around tables? |
| A: | Yes, there is a general rule of thumb you should use. You should base your estimate on an average chair width of 23” plus 4” on each side for moving in and out comfortably. For example, a table 60” x 30” would accommodate 6 chairs…2 chairs on each side and 1 chair at each end taking into consideration that each chair will take up about 27” of room.
Table Seating Guide
Rectangular
60” x 30” seats 6
72” x 30” seats 6
84” x 36” seats 8
96” x 36” seats 8
108”x 42” seats 10
Round
60” Dia.seats 6
72” Dia.seats 8 |
| Q: | How do I check the status of an order I have made? |
| A: | If you have made an order on our website and want to check the status, please call Customer Service: 800 221 2444. One of our Customer Service Representatives will be happy to assist you. Please refer to your Order # when you call. |
| Q: | How do chairs adjust? |
| A: | Some of our chairs have a pneumatic lift. In this type of chair, a simple touch of the lever under the seat will raise or lower the seat. Other chairs may tilt or swivel with body movement. |
| Q: | How do I get complete dimensions? |
| A: | We try to put very complete dimensions on all of our product information pages. If you don’t see the exact dimension of some part, please feel free to call a Sales Representative at: 800 221 2444. |
| Q: | What is an “ergonomic” chair? |
| A: | An ergonomic chair is one that is made to take into consideration the form of the human body so that the human body interacts in the best way with the chair, maximizing comfort over long periods of use. We sell many ergonomic chair models. |
| Q: | What is the term “bariatric” mean? |
| A: | This term refers to the type of furniture which is made specifically to meet the needs of large size individuals. You will see different models of “bariatric” furniture on our site. |
| Q: | What does “custom order” mean? |
| A: | Custom order refers to any order where you decide to choose a color or finish different from the one shown on the model. |
| Q: | Do you have products for the SOHO market (small office/home office)? |
| A: | Yes, we many furniture products which are designed especially for small offices and home offices. |
| Q: | What are ANSI/BIFMA tests? |
| A: | These are specific stress tests which were developed by an industry leader (Business and Institutional Furniture Manufacturer’s Association) and approved by the American National Standards Institute (ANSI). Office furniture products that carry these labels have been tested thoroughly and you can be sure that they will give you the durability and stamina that you expect over time. |
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SPECIAL SERVICES |
| Q: | Can I buy used furniture? |
| A: | Yes, you can buy used furniture. To do so, you will need to speak to a Sales Representative who can help you with your special request/needs. Please call: 800 221 2444. |
| Q:: | Is it possible to rent furniture? |
| A: | Yes, it is possible to rent furniture. To rent furniture in the metro New York area, you should click here and visit our rental website: www.adirondackrents.com There you will see a large variety of office furniture for business/home offices as well as everything you would need for special events. |
| Q: | Do you have anyone who can help with special design needs? |
| A: | Yes, we have specialists who can help you with various design needs. It depends
on the nature of your need. If the need is relatively simple, then you should call our Sales Representatives who are very knowledgable and can advise you. If the need is more complicated, then you should work with our Contract Furniture Solutions specialists. They offer many solutions, including customized furniture pieces from some of the top names in institutional furniture today. Click here Contract Furniture Solutions to learn more about their services and products or call and speak directly to one of our design professionals: 800 221 2444 and ask for the Operator to connect you. |
| Q: | Do you sell replacement parts? |
| A: | Yes, we do sell certain replacement parts for pieces you purchased from us in the past. In general, we can usually supply you with: table leg tips, folding chair tips, folding table legs and some replacement letters for felt or vinyl grooved boards. If you have a copy of your original invoice or anything that refers to the order number, it will help expedite your request. Please feel free to call Parts Department at: 800 221 2410 or send an e-mail: info@adirondackdirect.com. |
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SHIPPING |
| Q: | What is the usual shipping time after an order is placed? |
| A: | The usual shipping time after an order is placed is about 4 to 6 weeks. However, if an item is “in stock”, it might be as quick as 2 to 3 weeks (which is the time it takes to process an order, pack and ship). If you custom order an item, the time may take 8 to 10 weeks. |
| Q: | How do I determine what shipping costs will be? |
| A: | Shipping costs are listed FOB (based on point of origin/nearest available shipping Point). The shipping costs noted are based on Standard Tailgate Delivery within the 48 states. Prices increase depending on the type of custom delivery you require. When you finish shopping and are ready to Check Out, you will be asked information about where you want the merchandise delivered so we can give you an estimate of the shipping costs. For more detailed information about shipping costs, please click here Shipping/Freight Costs and it will provide you with all the details on the types of deliveries you might want to consider. |
| Q: | Can I ship Freight Collect? |
| A: | Yes, you can ship Freight Collect. To arrange that. it will be necessary to speak to a Sales Representative and make the arrangements. Just call: 800 221 2444. |
| Q: | Where does www.adirondackdirect.com ship from? |
| A: | We ship from many different points around the U.S. The exact location(s) depends on the type of merchandise you buy. |
| Q: | Can I choose the shipping company? |
| A: | Yes, it is possible to choose the shipping company. But it will be necessary to call a Sales Representative to work out those details: 800 221 2444. |
| Q: | How long does it take for shipping? |
| A: | Shipping times can vary but in general you should plan for about 1 week. |
| Q: | What questions should I ask myself before I schedule my delivery to be sure that it goes smoothly? |
| A: | These are the questions you should ask yourself before a delivery:
- Do all of my doors have a minimum opening of 30” width?
- What is the size of the elevator I will use?
- Will the furniture have to be walked up any narrow stairs with tight turns?
- Will I be available on the day the furniture will be delivered?
- If there is a large amount of merchandise, who will I have to help offload and unpack it?
- How will I dispose of the packing materials from the merchandise?
- Am I aware that some of the furniture might have to be assembled? Do I have someone who can do that?
We can help you with information on the above questions and, if necessary, we help you with any extra services you might need. |
| Q: | Who is responsible for unpacking the items I order? |
| A: | You and your workers are responsible for unpacking the items you order. |
| Q: | How do I dispose of all of the packing materials that come on the pieces? |
| A: | It is your responsibility to dispose of the packing materials that come with your delivery. If you need help with carton take-away, we can arrange this for you. You will need to call Customer Service in advance of your delivery to arrange this. |
| Q: | How do I check on my order after it has shipped? |
| A: | If you want to check on your order after it has shipped, it is best to call Customer Service (800 221 2444) and they will help you. |
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WEBSITE |
| Q: | What settings or software do I need on my computer to view the www.adirondackdirect.com site? |
| A: | |
| Q: | I am trying to Log In on www.adirondackdirect.com and can’t. Why? |
| A: | You need to check your browser’s settings to ensure that session cookies, saved cookies, java script and active scripting are all enabled. If not, make any necessary changes to the settings and try to Log In again. You should be able to Log In if your browser settings are configured as described above. |
| Q: | Can I purchase products on the www.adirondackdirect.com website? |
| A: | Yes, you can purchase products on the website. Just start shopping and filling your shopping cart. You will arrive at Check Out and complete your transaction. |
| Q: | Are all the adirondackdirect products on the site? |
| A: | Yes, all the products we have are currently on the site. Of course as we get new products, we are constantly updating the site. |
| Q: | What should I do to start making an order now on the www.adirondackdirect.com site? |
| A: | There are several ways that you can start shopping now on the website:
- You could start by choosing an Organization or a Category (see vertical bar to left) or a Room or Manufacturer (see top horizontal bar) that interests you. Click on that word and it will take you to that group of products. You can look at each product there and all of its details and start filling your shopping cart.
- Another way you can start shopping is to enter a product name or model # in the Quick Search box at the top of the page and click on Go.
- If you are interested in viewing specific items, you can use Power Search. Just click on Power Search on the top of the page and it will take you to a page where you can drill down to the find the exact type of item you are interested in.
- If you have specific items you want to order, based on past experience, you can click on Quick Order Pad at the top of the page. Once you do that, you can enter exactly what you want. This is good for customers making repeat buys.
|
| Q: | Do I have to Log In before searching or shopping? |
| A: | No it is not necessary to Log In before you start searching or browsing or shopping. However, if you do start shopping and filling your shopping cart, at the end when you reach Check Out an account will be created for you to enable us to process your order and ship it to you. Your User Name will be your e-mail address. You will have to create your own Password. |
| Q: | How can I view a specific page from the Master Catalog? |
| A: | A. To view a specific page from our Master Catalog, you need to notice that there is a horizontal slide bar on the top of the page (it says Prev and Next) that allows you to move Left to Right to see page numbers. Left click on your mouse while you move the cursor along the slide bar. Stop when you see the number of the page appear that you want. |
| Q: | Do I have to have Adobe Acrobat Reader to view some pages? |
| A: | Yes, you will need Adobe Acrobat Reader (version 4.0 or higher) to view some pages on our site which are stored as pdf documents. |
| Q: | How do I download Adobe Acrobat Reader? |
| A: | To download the lastest version of Adobe, you can visit their website at www.adobe.com. Once you have this software, you can easily view any pdf documents on our site. |
| Q: | When I try to view a pdf document, the screen goes blank. Why? |
| A: | Please be sure that you have Adobe Acrobat Reader (version 4.0 or higher) installed on your computer. This is necessary to view pages from the catalog.
You can download a free version by visiting their site: www.adobe.com Also you should check your browser settings and ensure that session cookies, saved cookies, JavaScript and active script are enabled. Any of these can prevent you from viewing pdf documents. |
| Q: | How do I change a quantity after the item is already in the shopping cart? |
| A: | It is very easy. Just look at your shopping cart page. Click in the box with Quantity, enter the new quantity by typing over the old quantity. Then click on Update Cart button. |
| Q: | How do I remove an item from my shopping cart? |
| A: | Just look at your shopping cart page. See the last column where it says “remove from cart”. Click in the correct box and then click on the button at the bottom which says Update Cart button. |
| Q: | How do I empty my shopping cart? |
| A: | Just click the Clear Cart button to completely empty your cart. |
| Q: | I am putting items in my shopping cart, but I keep getting a “your shopping cart is empty” message. What should I do? |
| A: | You may need to adjust your browser settings. Check to see if session cookies and saved cookies are enabled in your browser settings. You should also check to see if active scripting and JavaScript are enabled in your browser settings. Any one of these settings can have an impact on the ability to put merchandise in a shopping cart. If session cookies, saved cookies, active scripting, and JavaScript are all enabled in your browser, and you are still having problems, please feel free to contact us at:
info@adirondackdirect.com. When you do contact us, please be sure to have information about the name/version of your web browser, operating system/version as well as any specific error messages your receive. |
| Q: | I just logged in. Why are there items in my shopping cart? |
| A: | These items are from your last visit to www.adirondackdirect.com. If you left (or abandoned) the website before you finished shopping or prior to Check Out, they will still be there. You can continue to shop with those items or you can empty the cart. |
| Q: | Why does my shopping cart keep “timing out” when I am trying to place my order? |
| A: | Our site is set up to automatically ”time out” your shopping cart if you don’t place/remove items in your cart or complete your order within a 60 minute timeframe. If this happens to you within the 60 minute period, then you should check your browser settings to ensure that session cookies, active scripting and JavaScript are enabled. If these items are “enabled” in your browser, and you are still having problems, then please contact us: info@adirondackdirect.com
including specific details of the problem. Also be sure to include information about the name/version of your web browser, operating system/version as well as the specific error message you are receiving. |
| Q: | How do I search by Model #? |
| A: | All you have to do is go to Search box at the top of the page and type in the model # you want and click on Go. It will take you directly to the product. |
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MAILINGS |
| Q: | Can you remove me from your mailing list? |
| A: | Yes, we can remove your name. If you have an internet account with www.adirondackdirect.com you can remove your name from our mailing list by clicking on My Account (bottom of the page) and changing your Mailing Preferences. If you do not have an internet account, please fax a copy of the catalog back cover to : 800 477 1330 (Attention: Circulation) or e-mail: info@adirondackdirect.com. Please be sure to provide your entire address as it appears on the catalog, including priority number and customer number (both are in highlighted boxes on the back cover of your catalog). Please note that removal from the mailing list may take up to two months. |
| Q: | Can you change my name and/or address on your mailing list? |
| A: | Yes, if you have an internet account with www.adirondackdirect.com please follow the steps above. If you do not have an internet account, then please follow the same steps (see above) for faxing or sending an e-mail. |
| Q: | Can you add me to your mailing list? |
| A: | Yes, we can. The easiest thing to do is to click here for Catalogs. That will take you to our catalog page and you can indicate which catalogs you want and where you want to receive them. |
| Q: | Can I request that my name/address NOT be given to other companies? |
| A: | Yes you may. What you have to do is to send an e-mail to info@adirondackdirect.com and put “opt out” in the subject line and include your name/address in the body telling us what you are requesting. |
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SPECIAL OFFERS |
| Q: | How do I get e-mail notification of any Special Offers or other www.adirondackdirect.com offers? |
| A: | If you want to be on the list of people who receive special e-mail offers, please click here on E-Mail Special Offers or go to the bottom of the Homepage and look for E-Mail Special Offers. Click there and fill in the necessary information and click on Submit. |
| Q: | What should I do if I want to remove my name from the list for E-mail Special Offers? |
| A: | If you want to remove your name from the list receiving E-mail Special Offers, and you have an internet account with www.adirondackdirect.com, then you should click here on My Account. Once you get there, you should look for the section on Change My Preferences, fill in the necessary information and click on Submit. If you don’t have an internet account with us, then click here and send us an e-mail: info@adirondackdirect.com and request that we take your name off the list. Please provide full name and e-mail address. Or you can Opt Out in the footer at the bottom of the Homepage. Click on E-mail and loof for the Opt Out box. |
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TROUBLE SHOOTING |
| Q: | When I try to view a pdf page, the screen goes blank. Why? |
| A: | Please note that you must have Adobe Acrobat Reader (version 4.0 or Higher) in order to view our catalog pages. If you don’t have this, you can download it free just by going to their website: www.adobe.com. You should also be sure that your browser settings to enable session cookies, saved cookies, active scripting and JavaScript are all enabled. If not, these things can prevent you from viewing our catalog pages. |
| Q: | I’m putting items in my shopping cart, but I keep getting a “your shopping cart is empty” message. What should I do? |
| A: | If this happens, you may need to adjust your browser’s settings. You should check to see if session cookies and saved cookies are enabled in your browser settings. You should also check to see if active scripting and JavaScript are enabled in your browser settings. Any of these items can have an impact on putting/keeping merchandise in your shopping cart. If session cookies, saved cookies, active scripting and JavaScript are all enabled in your browser and you are still having problems, please contact us at: info@adirondackdirect.com including specific data and the type of problem you are experiencing. Be sure to include information about the name/version of your web browser, operating system/version, as well as any specific error message you are receiving. |
| Q: | How do I adjust my browser settings? |
| A: | There are several steps you can take to adjust your browser settings:
Turn cookies on/off from Internet Explorer and 6 (IE6)
- From Internet Explorer 6, click on Tools
- Click on Privacy
- Click advanced
- Select Override automatic cookie handling
- Then select Always allow session cookies and cookies
- Use information for Internet Explorer5.x to enable JavaScript and active scripting
Enable cookies, session cookies, JavaScript and active scripting from your desktop with Internet Explorer5.x (IE5)
- From your desktop go to My Computer
- Go into control panel
- Click on Internet options
- Click on the security tab
- Click on custom level
- Scroll down until you find cookies
- Make any changes
- Click on Apply and Ok until you are all the way out
Enable cookies, session cookies, JavaScript and active scripting from Internet Explorer 5.x(IE5)
- From Internet Explorer 5, click on Tools
- Click on Internet Options
- Click on the security tab
- Click on custom level
- Scroll down until you find cookies
- Make any changes
- Click on Apply and Ok until you are all the way out
For more browser instructions on earlier versions of Internet Explorer or for more detailed information, you should contact Microsoft or Netscape. |
| Q: | What causes page errors? |
| A: | Page errors on the website can be caused from the following factors:
- Helper applications can cause a “file unavailable” error
- Saving bookmarks or favorites to secure or dynamic pages, such as a search result page, can result in a page error
- Disabled session cookies can affect Log In
- Disabled active scripting affects shopping cart accuracy and update information
- Not having Adobe Acrobat Reader loaded, or a version lower than 4.0, can result in a blank screen when a user attempts to view pdf pages.
For maximum results when visiting or shopping at www.adirondackdirect.com be sure to enable session cookies, saved cookies and active scripting and install the latest version of Adobe Acrobat Reader on your computer. |
| Q: | What causes a “file unavailable” error? |
| A: | The common cause of a “file unavailable” error is from using Gator with Netscape 4.0x. The www.adirondackdirect.com does not support the use of Gator. For best results, you should disable Gator while visiting our website. Another way you might see “file unavailable” is by using the “back” button within dynamic or secure pages. |
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PASSWORDS |
| Q: | What happens if I forget my Password? |
| A: | If you forget your password when you are trying to Log In, you will see a button which says “Forgot Your Password”. Click on that button, and you will get some hints to help you remember it. Click on the hints and then proceed with your Log In. Shortly thereafter, you will receive an e-mail from us reminding you of your Password. |
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PRIVACY POLICY |
| Q: | What is your privacy policy? |
| A: | adirondackdirect recognizes and respects our customers’ privacy. We strive to protect and uphold the trust you have placed in us. adirondackdirect limits the information collected about you to what is needed for conducting business and offering related products and services. Our representatives are educated about their responsibility to protect your privacy. The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other companies whose privacy policies are aligned with ours to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please e-mail: info@adirondackdirect.com and use the subject line “opt out”. Any changes to our privacy policy will be posted on our website. The new policy will go into effect on the date posted and replace any prior policies. |
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